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Data usage

Starter Poster
Posts: 6
Registered: ‎28-09-2014

Data usage

by mizk Starter Poster
Message 1 of 6 (503 Views)
I can't seem to see why I'm going through so much data how can I find out to help me make it last longer
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Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: Data usage

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 6 (488 Views)

Hi @mizk,

 

You should have the option to see what app is using how much data on your phone. Go to Settings > Data Usage > Mobile Data Usage, and scroll down to see the apps that have been using data. Most smartphone comes with this feature.

 

Alternatively, you can visit Google play store and download a thrid party app i.e. Data manager. 

Kind regards,
Arif Khan.
Social Media Advisor
Starter Poster
Posts: 2
Registered: ‎16-01-2018

Re: Data usage

by JeffMerwood Starter Poster
Message 3 of 6 (165 Views)

Our data usage meter has not been working since the 28/03/18, I have tried both turning off and unplugging the modem for at least one hour and it wouldn't start up again. We usually experience this at least once a month but usually just before the end of our billing month. Any suggestions welcome please.

Senior Contributor
Posts: 227
Registered: ‎27-04-2012

Re: Data usage

by Senior Contributor capcomnz Senior Contributor
Message 4 of 6 (148 Views)

@JeffMerwood

Our Data meter has been "out" since the same time and I also find that this hapopens at least once per billing cycle.

I see this morning that some data is now showing for the 29th March but still way behind.

I was told by Vodafone last month that:

They inherited old systems when they took over TelestraClear and they regularly have to do upgrades to that system.

The meters will go down for several days and the usage will catch up.

 

Still...doesnt help when you like to keep an eye on things and I get the feeling that its an issue like the spam problem last year.

Will we lose the ability to check our usage or will we have to use another service ??

 

Starter Poster
Posts: 2
Registered: ‎16-01-2018

Re: Data usage

by JeffMerwood Starter Poster
Message 5 of 6 (143 Views)

Cheers, ours is now showing some usage from the 29th.

 

Be nice if it was fixed rather than patched up as it is quite annoying when it crashes near the end of a billing cycle when you're trying to keep an eye on usage. 

Community Manager
Posts: 2,783
Registered: ‎02-02-2013

Re: Data usage

by Community Manager Community Manager
Message 6 of 6 (127 Views)

Apologies for the break in service, a fix is underway.

m

Channel Manager, Help & Support
Vodafone New Zealand
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