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Changing My Vodafone password not working

New Poster
Posts: 1
Registered: ‎26-07-2014
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Changing My Vodafone password not working

by bethanpaayne New Poster
Message 1 of 2 (1,382 Views)

I've tried changing the password to My Vodafone (login with my phone) because I forgot my password, but when I try changing it, it says that I've attempted the "safety question" too many times so it locked me out for 24 hours, but I never attempted the back up question? So what can I do in order to reset my password, it's desperate!

Thanks you Smiley Happy


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Staff
Posts: 21
Registered: ‎02-04-2012

Re: Changing My Vodafone password not working

by Staff Jack_Nath Staff
Message 2 of 2 (1,716 Views)

Hi bethanpaayne,

 

Thank you so much for your query,  you may be affected by the system upgrade that is scheduled at the moment, so it would be advisable to contact Vodafone on Monday 28th July.

 

 Please have a look at the link below for any further queries.

 

https://community.vodafone.co.nz/t5/Network-status/Mobile-system-upgrade-this-weekend/m-p/133059#M54...

 

I hope this helps

 

Kind regards

Jack

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Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM

All Replies
Staff
Posts: 21
Registered: ‎02-04-2012

Re: Changing My Vodafone password not working

by Staff Jack_Nath Staff
Message 2 of 2 (1,717 Views)

Hi bethanpaayne,

 

Thank you so much for your query,  you may be affected by the system upgrade that is scheduled at the moment, so it would be advisable to contact Vodafone on Monday 28th July.

 

 Please have a look at the link below for any further queries.

 

https://community.vodafone.co.nz/t5/Network-status/Mobile-system-upgrade-this-weekend/m-p/133059#M54...

 

I hope this helps

 

Kind regards

Jack

Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM
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