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Cannot retrieve data for my account

New Poster
Posts: 1
Registered: ‎30-04-2017
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Cannot retrieve data for my account

by Tellittokellett New Poster
Message 1 of 3 (409 Views)
Hey folks,
Feel like this might be an internal Vodafone error, but I'll post here and hopefully someone will reach out.
Whenever try to get the usage and stats on my prepaid account, ie find out how much data I have remaining, I get an error message saying "we can't retrieve the data for this account. Please try again later". Same message through the web based platform, and the app. Recently moved to Vodafone from 2degrees and kept my number. I can still send messages from either number though - the transferred number and the number that came with my sim.
Thoughts?
Cheers
Posted from Apple iPhone

Accepted Solutions
Vodafone Ninja
Posts: 584
Registered: ‎30-08-2016

Re: Cannot retrieve data for my account

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (725 Views)

Can you PM me your number and I'll take a look?

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.

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Solution
Accepted by topic author Tellittokellett
‎08-05-2017 10:09 AM

All Replies
Vodafone Ninja
Posts: 584
Registered: ‎30-08-2016

Re: Cannot retrieve data for my account

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (726 Views)

Can you PM me your number and I'll take a look?

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Solution
Accepted by topic author Tellittokellett
‎08-05-2017 10:09 AM
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New Poster
Posts: 1
Registered: ‎01-05-2016

Re: Cannot retrieve data for my account

[ Edited ]
by KenBraines New Poster
Message 3 of 3 (338 Views)

i cannot retrieve data.  i go into my vodafone IHUG EMAIL and no message get loaded. i have tried this on two different computers same situation so the problem i assume must be with vodafone. can someone advise me please i can be contacted  on [Removed]

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