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Cannot register with My Vodafone as says my mobile is 'invalid'

Starter Poster
Posts: 3
Registered: ‎15-12-2017

Cannot register with My Vodafone as says my mobile is 'invalid'

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by BenWallace Starter Poster
Message 1 of 5 (210 Views)

Trying to register with My Vodafone and it tells me i have an 'invalid' mobile number (it's not a Vodafone number) and won't let me register. What can I do? 

 

I have unlimited fibreX 200 and voice, in case that's useful to know.  

Starter Poster
Posts: 3
Registered: ‎15-12-2017

Re: Cannot register with My Vodafone as says my mobile is 'invalid'

by BenWallace Starter Poster
Message 2 of 5 (169 Views)

Can anyone help me with this?

Business Ninja Adept
Posts: 905
Registered: ‎30-07-2009

Re: Cannot register with My Vodafone as says my mobile is 'invalid'

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 5 (150 Views)

Good morning @BenWallace

 

Are you selecting the right option when you are attempting to register? There are 3 options

 

Mobile

Internet and Landline

Customer Zone

 

Try the "Customer Zone" option. If you're still having issues send me a PM Smiley Happy

 

Regards

 

Rochelle

Community Manager
Posts: 2,233
Registered: ‎02-02-2013

Re: Cannot register with My Vodafone as says my mobile is 'invalid'

by Community Manager Community Manager
Message 4 of 5 (139 Views)

@BenWallace

Unfortunately, FibreX connections can't be used with My Vodafone but as Rochelle mentioned you can use CustomerZone and there's no issue with non-Vodafone mobiles with that service.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
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Starter Poster
Posts: 3
Registered: ‎15-12-2017

Re: Cannot register with My Vodafone as says my mobile is 'invalid'

by BenWallace Starter Poster
Message 5 of 5 (43 Views)

Thanks, I'll give that a go.

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