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Can't pay my on account mobile bill via the new mobile app (iOS)

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Registered: ‎08-06-2013
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Can't pay my on account mobile bill via the new mobile app (iOS)

by Frequent Poster Ghostextechnica Frequent Poster
Message 1 of 8 (1,034 Views)

I'm facing an issue with the new app - it won't let me pay my bill. 

 

I just recieved a text + email that my on account mobile plan bill is ready - so I've logged into the app and there's no option to pay it. 

 

I checked help and it suggests either the bill should show at the bottom of the screen, or I should be able to tap on the account (the circle where it says "Mr Simon") and an option to pay will show at the bottom of the screen. This just doesn't work at all (and I'm in mobile app development so I dont think it's user error). 

 

- iPhone 8 on the latest version of iOS. 

 

voda1.jpg

 

I'm actually wondering if it's something to do with my account. In the previous app my mobile plan always displayed twice for some reason. 

 

If I go into personalise in this new app, it again shows the same number twice. 

 

 Any help would be much appreciated.

 

Cheers,

 

Simon 

 

 

 

 

Frequent Poster
Posts: 29
Registered: ‎08-06-2013

Re: Can't pay my on account mobile bill via the new mobile app (iOS)

by Frequent Poster Ghostextechnica Frequent Poster
Message 2 of 8 (977 Views)

It would be great if someone could look into this.

 

It's a bit frustrating not being able to pay my bill via the new app when I could do it perfectly in the last version of the app. 

Business Ninja Adept
Posts: 1,917
Registered: ‎30-09-2014

Re: Can't pay my on account mobile bill via the new mobile app (iOS)

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 8 (973 Views)
Hello

Seems like the access type is set up incorrectly (Connection level instead of Billing or Customer level).

If you private message me your Name, Mobile number and Four digit account PIN, I will take a look tomorrow.

Thanks
Sebastian
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
Frequent Poster
Posts: 29
Registered: ‎08-06-2013

Re: Can't pay my on account mobile bill via the new mobile app (iOS)

by Frequent Poster Ghostextechnica Frequent Poster
Message 4 of 8 (963 Views)

Thanks sebastiandb - really appreciate it!

 

PM'd!

New Poster
Posts: 1
Registered: ‎13-07-2018

Re: Can't pay my on account mobile bill via the new mobile app (iOS)

by Horris13 New Poster
Message 5 of 8 (964 Views)
Hi i am having the exact problem as ghostextechnica except using samsung s6
Posted from Samsung SM-G920I
Business Ninja Adept
Posts: 1,917
Registered: ‎30-09-2014

Re: Can't pay my on account mobile bill via the new mobile app (iOS)

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 8 (945 Views)

@Horris13 wrote:
Hi i am having the exact problem as ghostextechnica except using samsung s6

Hello

 

If you private message me your Name, Mobile number and Four digit account PIN, I will take a look.

 

Thanks

Sebastian

NOC Engineer | Vodafone NZ
Frequent Poster
Posts: 29
Registered: ‎08-06-2013

Re: Can't pay my on account mobile bill via the new mobile app (iOS)

by Frequent Poster Ghostextechnica Frequent Poster
Message 7 of 8 (942 Views)
All fixed now for me - thanks a million Sebastian!
Posted from Apple iPhone
Business Ninja Adept
Posts: 1,917
Registered: ‎30-09-2014

Re: Can't pay my on account mobile bill via the new mobile app (iOS)

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 8 of 8 (939 Views)

You're welcome and glad to hear it Smiley Happy

NOC Engineer | Vodafone NZ
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