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Can't log into my account after switching my vodafone prepay number to another provider

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Posts: 5
Registered: ‎29-11-2017
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Can't log into my account after switching my vodafone prepay number to another provider

by VeronicaDolinsky Starter Poster
Message 1 of 2 (384 Views)

Hi...

I have wireless broadband at home but i cannot log in online to view anything.

I was connected with my vodafone prepay number but i currently swapped my number over to another provider (due to costs).. the swap went fine... but now i can't log in at all.

 

because of this i can't access my account for the wireless.

 

I tried to link the number but it said it'd have to send the code for verification to the sim... which is currently in the modem..

So i don't know what to do?

 

Thanks

Community Manager
Posts: 2,858
Registered: ‎02-02-2013

Re: Can't log into my account after switching my vodafone prepay number to another provider

by Community Manager Community Manager
Message 2 of 2 (373 Views)
Give us a call and on that call we can set up your wireless as a new my Vodafone. The old one would have closed when you moved your number.
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
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