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Can't add connection to My Vodafone

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Posts: 4
Registered: ‎07-09-2018
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Can't add connection to My Vodafone

[ Edited ]
by Dusty2000 Starter Poster
Message 1 of 4 (191 Views)

I need to update my logon to be my email address however I can't do that because I used my email address for my old broadband internet connection.

And I can't add the internet connection to My Vodafone (app or website) because it doesn't give me option under Profile. 

 

I'm on Prepay and naked Fibre.

 

I also can't create a logon for the naked Fibre because I don't have a phone number!

 

Please advise how I fix the above issues!  I'm going round in circles.

 

Thanks

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Starter Poster
Posts: 4
Registered: ‎07-09-2018

Re: Can't add connection to My Vodafone

by Dusty2000 Starter Poster
Message 2 of 4 (137 Views)

Where are the Vodafone Ninjas that are supposed to answer these queries?  Please don't make me spend 40 minutes to call you!

Starter Poster
Posts: 4
Registered: ‎07-09-2018

Re: Can't add connection to My Vodafone

by Dusty2000 Starter Poster
Message 3 of 4 (116 Views)

Just an update Vodafone Ninjas, I have managed to log in to My Vodafone for my fibre and changed the email address to another one I use but I still can't use my main email address in the iOS My Vodafone app or add the fibre connection to it.

Starter Poster
Posts: 4
Registered: ‎07-09-2018

Re: Can't add connection to My Vodafone

by Dusty2000 Starter Poster
Message 4 of 4 (92 Views)

Thanks for nothing Ninjas.  I did a live chat and was solved right away.  What's the point in sending customers from your help page to this Community just to get ignored?  No good service.

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