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Can't access billing functions on MyVodafone for my On Account Mobile

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Posts: 1
Registered: ‎12-09-2017

Can't access billing functions on MyVodafone for my On Account Mobile

by NatalieBuchan New Poster
Message 1 of 2 (119 Views)

Hi, I started a personal mobile On Account plan last month.

 

I cannot view any billing functionality in MyVodafone both mobile and desktop. I cannot see invoices, set up automatic payments etc.

 

I've spoken to the team on the phone who were unable to help, and went into store and they couldn't figure it out either.

 

I suspect it may have something to do with the fact that my number has been transfered from a business account, maybe the billing functions for my number have been hidden?

 

Natalie

Business Ninja Adept
Posts: 876
Registered: ‎30-07-2009

Re: Can't access billing functions on MyVodafone for my On Account Mobile

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 2 (102 Views)

Hi @NatalieBuchan

 

Can you please click on my name and send me a PM with your mobile number and four digit PIN (please do not post this info on the community).

 

Regards

 

Rochelle

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