Reply

Access to myvodafone after changing number

Highlighted
Starter Poster
Posts: 5
Registered: ‎04-02-2017
Accepted Solution

Access to myvodafone after changing number

by jackie6605 Starter Poster
Message 1 of 2 (358 Views)

After bring in my old number to vodafone, it seems that my access to My Vodafone is limited. I no long able to see my usage and review my plan. The number displayed is still not changed. I called the contact center. They said I need to register again using the number I brought with me. But once I input the number, it says it has been registered and ask me to log into My Vodafone, but I can't log in using this number. I can only log using the vodafone number which is supposed to be changed and once I log in the information access is limited as I mentioned. Where should I go from here?


Accepted Solutions
Vodafone Ninja
Posts: 668
Registered: ‎23-10-2009

Re: Access to myvodafone after changing number

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (646 Views)

Hi there I think we need to tidy that up for you.

can you email us your details to onlinecare@vodafone.com please?

Vodafone Social Media Team

View solution in original post

Solution
Accepted by topic author jackie6605
‎04-03-2017 10:22 PM

All Replies
Vodafone Ninja
Posts: 668
Registered: ‎23-10-2009

Re: Access to myvodafone after changing number

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (647 Views)

Hi there I think we need to tidy that up for you.

can you email us your details to onlinecare@vodafone.com please?

Vodafone Social Media Team
Solution
Accepted by topic author jackie6605
‎04-03-2017 10:22 PM
Stats
  • 1 Reply
  • 12w ago
  • 359 Views
  • 0 Kudos
  • 2 Contributors
Kudos 101- Don't be shy, hand it out today