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iMessage ignores ultrahub parental controls

Starter Poster
Posts: 6
Registered: ‎05-03-2018

iMessage ignores ultrahub parental controls

by brentonc Starter Poster
Message 1 of 8 (485 Views)

I have set time limits on my sons ipod touch, however iMessage still remains useable (send+receive) when the device is meant to be blocked. All other access from the ipod is blocked. Any ideas as to what's happening or what settings need to be changed?

Cheers

Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: iMessage ignores ultrahub parental controls

by Community Manager Community Manager
Message 2 of 8 (481 Views)

@brentonc

Did you block by MAC address or device name in the Ultra Hub? If the other data is blocked, surprised that iMessage goes a different route but will ask the devices team about this also.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 6
Registered: ‎05-03-2018

Re: iMessage ignores ultrahub parental controls

by brentonc Starter Poster
Message 3 of 8 (478 Views)

I think it's using the mac address, I can confirm tonight.

Staff
Posts: 100
Registered: ‎02-09-2015

Re: iMessage ignores ultrahub parental controls

by Staff Bogemon Staff
Message 4 of 8 (464 Views)

Hi There

 

if you can provide us a screen shot that would be better.

 

regards

 

Dilhan

Device and CPE Engineer - Fixed Access
Vodafone.

"Please note that I am not a part of the social media team and help out on my own time where possible."
Starter Poster
Posts: 6
Registered: ‎05-03-2018

Re: iMessage ignores ultrahub parental controls

by brentonc Starter Poster
Message 5 of 8 (436 Views)

I have screen cap'd the parental control screen and the settings of the rule. Is there a non-public way I can share this with you?

 

Also while I have assigned a name to the device using it's mac address, the mac addressing option is currently not enabled on the ultrahub 

Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: iMessage ignores ultrahub parental controls

by Community Manager Community Manager
Message 6 of 8 (415 Views)

@brentonc

ZIP the files and click on @Bogemon name and message direct. Thanks for taking the time to take the screen grabs.

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 6
Registered: ‎05-03-2018

Re: iMessage ignores ultrahub parental controls

by brentonc Starter Poster
Message 7 of 8 (402 Views)

Thanks @MikeHales, Images have been sent to @Bogemon

 

I also enabled MAC filtering but this has not stopped the messaging.

 

Further testing this morning after setting up the MAC filtering is that iMessage is sending text messages on the iPod & iPad but images sent via iMessage don't upload/download and internet browsing etc are blocked...

Staff
Posts: 100
Registered: ‎02-09-2015

Re: iMessage ignores ultrahub parental controls

by Staff Bogemon Staff
Message 8 of 8 (376 Views)

I have PMed you a reply. Check and let me know.

 

regards

 

Dilhan

Device and CPE Engineer - Fixed Access
Vodafone.

"Please note that I am not a part of the social media team and help out on my own time where possible."
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