05-03-2018 08:21 AM
I have set time limits on my sons ipod touch, however iMessage still remains useable (send+receive) when the device is meant to be blocked. All other access from the ipod is blocked. Any ideas as to what's happening or what settings need to be changed?
05-03-2018 09:37 AM
Did you block by MAC address or device name in the Ultra Hub? If the other data is blocked, surprised that iMessage goes a different route but will ask the devices team about this also.
05-03-2018 04:38 PM
if you can provide us a screen shot that would be better.
06-03-2018 11:04 PM
I have screen cap'd the parental control screen and the settings of the rule. Is there a non-public way I can share this with you?
Also while I have assigned a name to the device using it's mac address, the mac addressing option is currently not enabled on the ultrahub
07-03-2018 08:47 PM
08-03-2018 08:30 AM
I also enabled MAC filtering but this has not stopped the messaging.
Further testing this morning after setting up the MAC filtering is that iMessage is sending text messages on the iPod & iPad but images sent via iMessage don't upload/download and internet browsing etc are blocked...
08-03-2018 04:26 PM
I have PMed you a reply. Check and let me know.
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