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hg659 router - no longer visible to some devices

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Posts: 1
Registered: ‎09-09-2015

hg659 router - no longer visible to some devices

by rstanton3672 New Poster
Message 1 of 10 (1,619 Views)

Some time in the last few days, my home wireless network has become invisible to some of the devices that normally connect.

 

My household has a variety of android phones and windows laptops (mix of xp, Win7 and Win8).  The phones can see the SSID of the network and can connect OK.  Two laptops (Win7 and Win 8)  are no longer able to see the network SSID in the available networks list.  They can see the neighbours networks IDs fine.  One of the Win8 laptops works fine and can see the network OK.

 

I can connect to the router via a cable and it works with no problem.

 

I have tried various resets, reboots, driver reinstalls, system rollbacks on the PCs, renamed the SSID, selected a different channel and am now out of ideas.

 

Any more suggestions - or even better - solutions?

 

thanks

 

Contributor
Posts: 58
Registered: ‎14-02-2014

Re: hg659 router - no longer visible to some devices

by Contributor Fade Contributor
Message 2 of 10 (1,575 Views)

What's the firmware you're currently running? I just hit into the same issue today.

Vodafone Ninja
Posts: 105
Registered: ‎07-01-2015

Re: hg659 router - no longer visible to some devices

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 3 of 10 (1,552 Views)

Hey @rstanton3672 and @Fade,

 

It could be that the devices are trying to pick up on the 5GHz band and not the 2.4GHz one. Try setting a different SSID on the modem for each band Smiley Happy

 

^Gareth

Contributor
Posts: 58
Registered: ‎14-02-2014

Re: hg659 router - no longer visible to some devices

by Contributor Fade Contributor
Message 4 of 10 (1,545 Views)

Yes I have listed them both under seperate SSID's for the past year and a half, the 2.4 GHz just went dark on me completely last night. I have tried manually changing channels, switching one on and one off. Resetting the router, and the box @ the wall in the garage, but no results yet. In the router configuration even when the 5 GHz is set to off, the light is still blinking so I'm not exactly sure if it's a router is now faulty or what. I'm still running the original firmware it got shipped with though.

Vodafone Ninja
Posts: 105
Registered: ‎07-01-2015

Re: hg659 router - no longer visible to some devices

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 5 of 10 (1,542 Views)

Hey @Fade

 

Give this a go and see if it helps Smiley Happy

 

http://help.vodafone.co.nz/app/answers/detail/a_id/24400/

 

^Gareth

Contributor
Posts: 58
Registered: ‎14-02-2014

Re: hg659 router - no longer visible to some devices

by Contributor Fade Contributor
Message 6 of 10 (1,537 Views)

Hi, 

Just updated to the latest firmware, the 2.4GHz band is still unseen on my phone / desktop / laptop. I changed the SSID's on both again and still only the 5GHz band can be detected only on my phone. Smiley Indifferent

Vodafone Ninja
Posts: 105
Registered: ‎07-01-2015

Re: hg659 router - no longer visible to some devices

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 7 of 10 (1,535 Views)

Thats weird, @Fade

 

Silly question but is 2.4 turned on?

 

^Gareth

Contributor
Posts: 58
Registered: ‎14-02-2014

Re: hg659 router - no longer visible to some devices

by Contributor Fade Contributor
Message 8 of 10 (1,533 Views)

This is what it looks like without logging in. No idea why it says Internet unavailable though. Hard to run only on a 2 metre ethernet cable when there's many other devices in the house that utilizes the wifi.

settings

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Vodafone Ninja
Posts: 105
Registered: ‎07-01-2015

Re: hg659 router - no longer visible to some devices

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 9 of 10 (1,526 Views)

Hey @Fade

 

Would you be able to PM @HamishA with your account details please? I have spoken with him about your situation and he might be able to help you Smiley Happy

 

^Gareth

Contributor
Posts: 58
Registered: ‎14-02-2014

Re: hg659 router - no longer visible to some devices

by Contributor Fade Contributor
Message 10 of 10 (1,524 Views)

Alright thanks, PMing him now Smiley Happy 

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