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charged twice

New Poster
Posts: 1
Registered: ‎28-05-2017

charged twice

by JiLiu New Poster
Message 1 of 2 (754 Views)

I switched my prepay plan this morning and I toped up, it still said low credit cannot renew my plan, then I toped up once more and renewed. However I noticed I have been charged twice. I think I should get refund. 

Thanks.

 

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Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: charged twice

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (727 Views)

 Hi @JiLiu,

 

That seems a bit strange. Could you please send me a direct message on here with your mobile number and I will follow it up for you.

Kind regards,
Arif Khan.
Social Media Advisor
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