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WiFi connecting to printer

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Posts: 1
Registered: ‎27-07-2017

WiFi connecting to printer

by Michaela1 New Poster
Message 1 of 2 (94 Views)
Hi.

Two days ago, my I use to be able to see two different connections from my modem one ending with D103 and the other being D103-5.
I can now only see the D103-5 connection.
Since this change have had to 'rejoin my devices to the modem.
Everything has worked successfully except my printer is unable to find the connection. It gets all my neighbour's modems, but not mine.
Can you please advise what I need to do.

Thanks.
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Community Manager
Posts: 1,540
Registered: ‎02-02-2013

Re: WiFi connecting to printer

by Community Manager Community Manager
Message 2 of 2 (29 Views)

@Michaela1

 

Thanks for your post. Has anything else changed? Sounds like your 5Ghz channel is the only one showing and I suspect your printer can only support the 2.4GHz. It'll be worth logging into the modem to check that the 2.4GHz channel is active for Wi-Fi.

 

Steps for logging into the modem etc are covered in this Modem FAQ

Channel Manager, Help & Support
Vodafone New Zealand
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