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Wi Fi connection issue

Starter Poster
Posts: 3
Registered: ‎16-02-2017

Wi Fi connection issue

by econodyne Starter Poster
Message 1 of 5 (488 Views)

Hi there,  issue is as follows.  Desktop with wifi adapter constantly drops out and will only stay connected for a few minutes at a time.  Signal strength is fine.  All other devices (tv, tablets, another desktop etc) connected to router via wifi are fine and the connections stable, just this one computer refuses to stay connected.    HG659 router.  Appreciate any advice please.

Starter Poster
Posts: 3
Registered: ‎16-02-2017

Re: Wi Fi connection issue

by econodyne Starter Poster
Message 2 of 5 (486 Views)

Forgot to add I have been through the wifi trouble shooting guide steps with no luck in fixing.

Community Manager
Posts: 2,119
Registered: ‎02-02-2013

Re: Wi Fi connection issue

by Community Manager Community Manager
Message 3 of 5 (480 Views)

Can you switch the device you're connecting to a different channel i.e. switch from 2.4GHz channel to 5GHz?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎16-02-2017

Re: Wi Fi connection issue

by econodyne Starter Poster
Message 4 of 5 (477 Views)

Do mean change the modem channel to 5GHZ?  

Community Manager
Posts: 2,119
Registered: ‎02-02-2013

Re: Wi Fi connection issue

by Community Manager Community Manager
Message 5 of 5 (457 Views)

Should already be turned on, no, connect your laptop to that channel

Channel Manager, Help & Support
Vodafone New Zealand
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