Reply

VDSL to Fibre installation

New Poster
Posts: 1
Registered: ‎10-03-2017

VDSL to Fibre installation

by sarahp New Poster
Message 1 of 2 (114 Views)

Hep needed please! I am trying to switch the modem from VDSL to Fibre but doesn't want to work. I have a question.....

 

 

1. I was told over the phone to literally switch off the modem and switch back on and it would work!! Not happening, Do I need to change the port the cable is in?

 

I'm guessing I need to use the WAN cable now, however it doesn't fit into the splitter port. Should I get a new splitter via Vodafone or can I just buy one from anywhere that sells one that fits? Using my phone as a hotspot so need to sort this urgently, before the teenager gets home and life ends Smiley Wink. Been a hideous month with you Vodafone, and this has just added to my dislike. Hoping that someone will make my world better. Thanks

Highlighted
Community Manager
Posts: 1,373
Registered: ‎02-02-2013

Re: VDSL to Fibre installation

by Community Manager Community Manager
Message 2 of 2 (89 Views)

@sarahp

Thanks for your post, apologies for the delay in reply. Have you solved this?

Channel Manager, Help & Support
Vodafone New Zealand
Stats
  • 1 Reply
  • 2w ago
  • 115 Views
  • 0 Kudos
  • 2 Contributors
Kudos 101- Don't be shy, hand it out today