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Ultra fast 30 speed

Svp
New Poster
Posts: 1
Registered: ‎09-05-2015

Ultra fast 30 speed

by Svp New Poster
Message 1 of 4 (1,140 Views)
Hi I've recently moved house and upgraded to ultra fast 30 from flip prepay broadband

I've noticed absolutely no speed improve,mets when loading web pages, it does work faster downloading apps etc but I still wait for up to a minute or more to get a web page to load.

Does this sound right? It's using an iPad air
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Vodafone Ninja
Posts: 94
Registered: ‎11-05-2015

Re: Ultra fast 30 speed

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (1,066 Views)

Hey there,

 

I will need to check this out for you because this a recently connected UFB connection. Can you please send us an email on onlinecare@vodafone.co.nz with your account number, and we will be able to have a look into this for you? Smiley Happy

 

Regards,

Michael

Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Ultra fast 30 speed

by Ninja Master Ninja Master Ninja Master
Message 3 of 4 (1,062 Views)

@SvpCause you are doing this over WiFi , Any testing should be done over Ethernet,

Ex VodafoneNZ staff member 17 years 4 days
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Business Ninja Adept
Posts: 1,396
Registered: ‎30-09-2014

Re: Ultra fast 30 speed

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 4 (1,058 Views)
And you're not using alternate DNS servers ? And this can be replicated on another device and another browser ? And your speed tests show what? And as above needs to be done via Ethernet not wifi.
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
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