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Ultra fast 30 speed

Svp
New Poster
Posts: 1
Registered: ‎09-05-2015

Ultra fast 30 speed

by Svp New Poster
Message 1 of 4 (1,409 Views)
Hi I've recently moved house and upgraded to ultra fast 30 from flip prepay broadband

I've noticed absolutely no speed improve,mets when loading web pages, it does work faster downloading apps etc but I still wait for up to a minute or more to get a web page to load.

Does this sound right? It's using an iPad air
Posted from Apple iPad
Vodafone Ninja
Posts: 158
Registered: ‎11-05-2015

Re: Ultra fast 30 speed

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (1,335 Views)

Hey there,

 

I will need to check this out for you because this a recently connected UFB connection. Can you please send us an email on onlinecare@vodafone.co.nz with your account number, and we will be able to have a look into this for you? Smiley Happy

 

Regards,

Michael

Retired Staff
Posts: 20,541
Registered: ‎06-08-2008

Re: Ultra fast 30 speed

by Retired Staff johnr Retired Staff
Message 3 of 4 (1,331 Views)

@SvpCause you are doing this over WiFi , Any testing should be done over Ethernet,

Ex VodafoneNZ staff member 17 years 4 days
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Business Ninja Adept
Posts: 1,509
Registered: ‎30-09-2014

Re: Ultra fast 30 speed

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 4 (1,327 Views)
And you're not using alternate DNS servers ? And this can be replicated on another device and another browser ? And your speed tests show what? And as above needs to be done via Ethernet not wifi.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
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