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Samsung tablet wont connect to new ultra hub

ali
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Posts: 2
Registered: ‎03-03-2018
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Samsung tablet wont connect to new ultra hub

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by ali Starter Poster
Message 1 of 3 (397 Views)

My Samsung 3 lite tablet is giving out of range message when I try and connect thru our new ultra hub network. Other devices seem ok (iPad and lap top).

Any ideas??

Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: Samsung tablet wont connect to new ultra hub

by Community Manager Community Manager
Message 2 of 3 (348 Views)

@ali

 

I think the Lite uses 2.4GHz for Wi-Fi, so would check 2.4GHz channel is turned on on Ultra Hub. If it is on, perhaps change the name and try to connect tablet to renamed channel.

iPad etc would use the 5GHz channel.

Cheers 

Channel Manager, Help & Support
Vodafone New Zealand
ali
Starter Poster
Posts: 2
Registered: ‎03-03-2018

Re: Samsung tablet wont connect to new ultra hub

by ali Starter Poster
Message 3 of 3 (323 Views)

Thanks. Yes that did solve it, such a pity that we were first told that we couldn’t configure both.

Posted from Apple iPad
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