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Router Connection Issue

New Poster
Posts: 1
Registered: ‎12-08-2017

Router Connection Issue

by JoeNewman New Poster
Message 1 of 2 (246 Views)

Hi,

In the last few months we've had an issue in our house with the router randomly disconnecting or losing internet connection. It happens seemingly randomly across the course of the day and we've sometimes had to power cycle the router over 10 times in a single day.

 

Things were fine initally after we moved in until something went wrong and a technician came to fix it, and since then we've been having the above issue.

 

I contacted Vodafone and was informed that it was a nationwide issue which was being worked on and basically told to deal with it.

 

Myself and my wife recently went away for a week and were told by the other flatmates that it was fine while we were away, but the problem has resumed since we returned. Could the problem be to do with the number of connected devices or the specific devices that are connected?

 

Please help because having to constantly reset the internet (4 times this morning alone) is becoming unbearable,

Joe

Community Manager
Posts: 1,755
Registered: ‎02-02-2013

Re: Router Connection Issue

by Community Manager Community Manager
Message 2 of 2 (238 Views)

@JoeNewman

 

Thanks for your post. Couple of questions

* What kind of broadband do you have

* Have you exploring connecting different devices to different channels - the modem offers 2

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
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