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New HG659 - can't connect, cable error 8180

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Posts: 24
Registered: ‎02-07-2009
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New HG659 - can't connect, cable error 8180

by leadfoot Starter Poster
Message 1 of 4 (12,881 Views)

Hi, I've received my new Home Gateway today in preparation for switching over to VDSL. I've connected it up and tried to connect via ADSL but keep getting Cable error 8180. It's reporting ADSL 2+ with good speeds but won't seem to log on. I've tried the "Connect Automatically" and the "Connect with user account" options but get the same error. If I unplug the phone line and plug it into my old modem, the old modem connects immediately without issue.


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Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: New HG659 - can't connect, cable error 8180

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 2 of 4 (16,576 Views)

The modem is sent out configured for VDSL I would just use the old modem until VDSL is activated,

 

When VDSL is activated it's plug and play, Yes it does support ADSL2+ but setting it up again will be extra work

 

John

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me

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Accepted by Lon (Staff)
‎03-10-2015 04:33 AM

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Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: New HG659 - can't connect, cable error 8180

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 2 of 4 (16,577 Views)

The modem is sent out configured for VDSL I would just use the old modem until VDSL is activated,

 

When VDSL is activated it's plug and play, Yes it does support ADSL2+ but setting it up again will be extra work

 

John

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM
Starter Poster
Posts: 2
Registered: ‎10-12-2014

Re: New HG659 - can't connect, cable error 8180

by Stevu Starter Poster
Message 3 of 4 (11,653 Views)
Hi hi have the same fault coming up on new modem received today.
The connection technician arrived before the modem and tested the connection and verified its speed using his own identical modem.
Later today I picked up my new modem that was at the PO, and followed instructions. fault 8180 coming up
Posted from Apple iPhone
New Poster
Posts: 1
Registered: ‎14-03-2017

Re: New HG659 - can't connect, cable error 8180

by mmsssm New Poster
Message 4 of 4 (1,619 Views)
i am getting the same error on a new modem but vdsl is already activated on my line
Posted from Samsung SM-G900I
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