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Network Security Key required

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Starter Poster
Posts: 3
Registered: ‎18-12-2014

Network Security Key required

by renaking Starter Poster
Message 1 of 4 (2,890 Views)
Bought new computer wont let me access internet - says I need NETWORK SECURITY KEY. There is nothing on the back of the modem. Tried ringing tech support waited 70 mins on Thursday night, 249 mins last night and 84 mins tonight. Been to store but they cant help - told me to go thru 192.168.1.1 but that didn't work. PLEASE help. Thanks. ph 073088182 or 0275770401 or email renaking@clear.net.nz
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Staff
Posts: 13
Registered: ‎24-02-2015

Re: Network Security Key required

by Staff JasminPihema Staff
Message 2 of 4 (2,858 Views)

Hi Renaking, I can definitely see why you would be frustrated. If you could send us an email through to onlinecare@vodafone.co.nz with your account details we will be able to help. So sorry that you have been experiencing long waiting times ^ Jaz

Staff Lon
Staff
Posts: 1,305
Registered: ‎01-03-2012

Re: Network Security Key required

by Staff Lon Staff
Message 3 of 4 (2,846 Views)

Hi @renaking -  Usually there is a sticker on your modem with the SSID and Security Passkey either on the back or bottom of the modem. What make/model modem do you have?

Please note that I am no longer a permanent moderator of this forum and only check messages during my free time.
New Poster
Posts: 1
Registered: ‎29-09-2016

Re: Network Security Key required

by judyp New Poster
Message 4 of 4 (1,630 Views)

I have the SSID PIN and PUK code but where do I find the NSK? Have a VodafoneMobileWifi- DF9599

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