05-01-2015 02:21 PM
Hi. I have a naked cable broadband connection (Wellington). I recently upgraded my Wifi-router from the standard issue Netcomm router to a Netgear 6300 ("AC1600 Wifi Modem Router") to get better wi-fi performance around the house.
The set-up has been unsuccessful in that I cannot connect to the internet (ie bring up any webpages in a browser), despite running the set-up wizard many times, checking and rechecking my static ISP settings, and much trouble shooting online and on the phone with Netgear.
The Vodafone instore 'Ninja' today suggested as the D6300 is a modem/router the modem part maybe conflicting with the vodafone-supplied Cisco cable modem. I would think that potential conflct would be null as my physical set-up is accounted for in the set-up manual supplied (ie the ISP's cable modem connects to D6300 via ethernet cable).
So I'm pretty much at a loss. Any suggestions are appreciated.
Solved! See solution
09-01-2015 09:27 PM
The R7000 they gave me worked straight out of the box so I'm happy. Can only assume the D6300 just isn't compatible as a vodafone cable router. Thanks for your assistance.
05-01-2015 04:41 PM
You're correct, the "modem" part shouldn't be getting in the way because you'll simply not be using it. Below is a photo of the back of the router. Just checking do you have a network cable going from the "Internet" socket on the router to your cable modem? You'll need to retrieve the settings for your connection from your old router and copy them into the new router. It might help to take some screenshots as you go.
05-01-2015 10:21 PM
Hi Dylan. Yes, the netwrok cable from the internet socket in the router is connected to the cable modem. I have retrived all settings from the old router as follows and input these manually but probelm remains.
|Attain IP Protocol||Static IP|
05-01-2015 11:42 PM
The D6300 indicator lights show that the router is connected to the internet (after entering the ISP settings for the first time the 'internet' light on front panel of D6300 router changes from solid amber to solid green) however, for whatever reason(s), this does not translate through to an internet connection to my computer. There are references to MAC address settings in the toubleshooting but I have had no luck when changing these either.
06-01-2015 11:09 AM
Please excuse me if I'm repeating stuff that you've already tried!
Can you ping an IP address on the Internet like 188.8.131.52? Just wondering if it could be a DNS issue - I noticed you have two dns server addresses listed in the "primary" dns section?
08-01-2015 12:26 PM
Are you able to shut the Cisco modem and Netgear off for 30 seconds?
When you turn them back on, turn the Cisco on first, wait for 4 solid green lights then turn on the Netgear.
This may resolve the issue. I can see everything set up correctly on our end and in the Netgear is seems
Let us know how you get on
09-01-2015 02:40 PM
Yes I have tried that. I even disconnected all cables from the Cisco modem as recommended elsewhere. I went back to JB HiFi today and they have swapped it for another Netgear AC router, this time without an in-buillt modem. I'm really hoping this one will be hassle free.
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