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Looses Login Password on Restart

Starter Poster
Posts: 4
Registered: ‎08-03-2016
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Looses Login Password on Restart

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by KevinMitchell Starter Poster
Message 1 of 5 (853 Views)

Another problem I am having with my new Ultra Hub.

If I go into "Status and Support" and do a "Restart", when the unit comes back at the login screen, it appears that my saved password is reverted back to the default password shipped, I have to enter this, then go to "Change Password" and reenter my new password, save.

I have tried this 3 times this morning, and had the same result. If I just refresh the page, or open a new tab then go to the modem/router page, enter my details, new password, all is fine. Restart from within, back to default.

This should not happen?

 

Regards Kevin.

Starter Poster
Posts: 5
Registered: ‎09-04-2018

Re: Looses Login Password on Restart

by AdamFrancisWilson Starter Poster
Message 2 of 5 (655 Views)

I have this same problem.

When the modem restarts the admin password is reset

also think its s/// that it forces you to have a 12 character password with numbers upper and lower for my wifi password, when i changed to this "new awesome" modem i had to go and change 13 devices to a new password plus we now have it written on the fridge so the wife can give it to visitors rather so now its more unsafe than before

Business Ninja Adept
Posts: 1,820
Registered: ‎30-09-2014

Re: Looses Login Password on Restart

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 5 (627 Views)

This is a known bug in the UltraHub Firmware and is due to be fixed in next FW update. Expected End of April / Early May.


Thanks

Sebastian

 

 

NOC Engineer | Vodafone NZ
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Starter Poster
Posts: 2
Registered: ‎09-06-2018

Re: Looses Login Password on Restart

by JoseNZ Starter Poster
Message 4 of 5 (390 Views)

Hi there,

 

Is the new FW update to resolve the known bug in the UltraHub Firmware - lossing the login password on restart - already out? Can you please send the link for the new FW?

 

Thanks. 

Starter Poster
Posts: 2
Registered: ‎09-06-2018

Re: Looses Login Password on Restart

by JoseNZ Starter Poster
Message 5 of 5 (238 Views)

Hi there,

 

Has anyone got a fix on this yet?

 

Thanks.

 

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