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Landline answered = internet not working

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Posts: 3
Registered: ‎17-04-2017
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Landline answered = internet not working

by shivneelsingh Starter Poster
Message 1 of 6 (702 Views)

When landline is answered, the internet becomes "limited" (has a yellow exclamation mark) and does not work until a few minutes after the landline is not in use.


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Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Landline answered = internet not working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 6 (1,326 Views)
Are you on ADSL?

If so are you using a line filter?

If not, use one.

If you are, replace your current one.

And test again.

Cheers
NOC Engineer | Vodafone NZ

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Accepted by topic author shivneelsingh
‎17-04-2017 05:25 PM

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Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Landline answered = internet not working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 6 (1,327 Views)
Are you on ADSL?

If so are you using a line filter?

If not, use one.

If you are, replace your current one.

And test again.

Cheers
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
Solution
Accepted by topic author shivneelsingh
‎17-04-2017 05:25 PM
Starter Poster
Posts: 3
Registered: ‎17-04-2017

Re: Landline answered = internet not working

by shivneelsingh Starter Poster
Message 3 of 6 (685 Views)

Nah, I'm on VDSL and this only started to happen when I upgraded to VDSL around 2 months ago. Could you care to explain what exactly a line filter does?

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Starter Poster
Posts: 3
Registered: ‎17-04-2017

Re: Landline answered = internet not working

by shivneelsingh Starter Poster
Message 4 of 6 (683 Views)

Line filter works, thanks

Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Landline answered = internet not working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 6 (671 Views)
Splits the DSL signal from the phone / Voice Smiley Happy
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
Contributor
Posts: 144
Registered: ‎24-10-2014

Re: Landline answered = internet not working

[ Edited ]
by Contributor sikcapri Contributor
Message 6 of 6 (563 Views)

shivneelsingh wrote:

Nah, I'm on VDSL and this only started to happen when I upgraded to VDSL around 2 months ago. Could you care to explain what exactly a line filter does?


Happy to explain what a line filter does for you.

First a bit of theory. With both ADSL and VDSL the internet communications are transmitted over your normal copper phone line wires, the same ones that you use for your landline, but on a different, much higher frequency band than the normal phone.

 

What the filter does is spilts out the lower frequncy landline signal, from the higher frequency ADSL/VDSL signal so that they don't interfere with one another.

 

The problem you describe is a text book description of what would happen if your filter was either not installed, installed incorrectly, or was faulty.

If you haven't already, replace the filter with a brand new one as it's not that uncommon that they fail and cause issues like this.

 

Hope this helps

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