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Landline answered = internet not working

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Posts: 3
Registered: ‎17-04-2017
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Landline answered = internet not working

by shivneelsingh Starter Poster
Message 1 of 6 (432 Views)

When landline is answered, the internet becomes "limited" (has a yellow exclamation mark) and does not work until a few minutes after the landline is not in use.


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Business Ninja Adept
Posts: 1,443
Registered: ‎30-09-2014

Re: Landline answered = internet not working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 6 (792 Views)
Are you on ADSL?

If so are you using a line filter?

If not, use one.

If you are, replace your current one.

And test again.

Cheers
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

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Accepted by topic author shivneelsingh
‎17-04-2017 05:25 PM

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Business Ninja Adept
Posts: 1,443
Registered: ‎30-09-2014

Re: Landline answered = internet not working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 6 (793 Views)
Are you on ADSL?

If so are you using a line filter?

If not, use one.

If you are, replace your current one.

And test again.

Cheers
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Posted from Apple iPhone
Solution
Accepted by topic author shivneelsingh
‎17-04-2017 05:25 PM
Starter Poster
Posts: 3
Registered: ‎17-04-2017

Re: Landline answered = internet not working

by shivneelsingh Starter Poster
Message 3 of 6 (415 Views)

Nah, I'm on VDSL and this only started to happen when I upgraded to VDSL around 2 months ago. Could you care to explain what exactly a line filter does?

Starter Poster
Posts: 3
Registered: ‎17-04-2017

Re: Landline answered = internet not working

by shivneelsingh Starter Poster
Message 4 of 6 (413 Views)

Line filter works, thanks

Business Ninja Adept
Posts: 1,443
Registered: ‎30-09-2014

Re: Landline answered = internet not working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 6 (401 Views)
Splits the DSL signal from the phone / Voice Smiley Happy
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
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Contributor
Posts: 136
Registered: ‎24-10-2014

Re: Landline answered = internet not working

[ Edited ]
by Contributor sikcapri Contributor
Message 6 of 6 (293 Views)

shivneelsingh wrote:

Nah, I'm on VDSL and this only started to happen when I upgraded to VDSL around 2 months ago. Could you care to explain what exactly a line filter does?


Happy to explain what a line filter does for you.

First a bit of theory. With both ADSL and VDSL the internet communications are transmitted over your normal copper phone line wires, the same ones that you use for your landline, but on a different, much higher frequency band than the normal phone.

 

What the filter does is spilts out the lower frequncy landline signal, from the higher frequency ADSL/VDSL signal so that they don't interfere with one another.

 

The problem you describe is a text book description of what would happen if your filter was either not installed, installed incorrectly, or was faulty.

If you haven't already, replace the filter with a brand new one as it's not that uncommon that they fail and cause issues like this.

 

Hope this helps

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