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Internet disconnect when using a cordless phone

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Posts: 37
Registered: ‎16-10-2010

Re: Internet disconnect when using a cordless phone

by Frequent Poster celeliza Frequent Poster
Message 11 of 24 (1,517 Views)
I have just got home and now using my laptop using the internet via wifi.
Sorry, I'm not good at technical stuff but how do I test with a network cable? Are you able to give me instructions?
Honoured Contributor
Posts: 2,607
Registered: ‎13-09-2008

Re: Internet disconnect when using a cordless phone

by Honoured Contributor Honoured Contributor
Message 12 of 24 (1,512 Views)

Plug a LAN cable between your laptop and the ports at the back of your modem.

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Registered: ‎16-10-2010

Re: Internet disconnect when using a cordless phone

[ Edited ]
by Frequent Poster celeliza Frequent Poster
Message 13 of 24 (1,508 Views)

I have plugged the cable from my laptop to the back the modem (Ethernet port).  Then what do I have to do next??

Honoured Contributor
Posts: 2,607
Registered: ‎13-09-2008

Re: Internet disconnect when using a cordless phone

[ Edited ]
by Honoured Contributor Honoured Contributor
Message 14 of 24 (1,491 Views)

Now disconnect your laptop's WiFi connection and see if you are connected via LAN/ethernet connection. If you are, plug the phone back in and test to see if you still get dropouts. If you aren't able to connect to the internet once you disconnect from WiFi then come back and tell us what operating system you are running.

Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Internet disconnect when using a cordless phone

by Frequent Poster celeliza Frequent Poster
Message 15 of 24 (1,487 Views)
I disconnected the wifi from my laptop and now it appears I am connected from the modem using the cable.
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Registered: ‎16-10-2010

Re: Internet disconnect when using a cordless phone

by Frequent Poster celeliza Frequent Poster
Message 16 of 24 (1,486 Views)
Do you mean plug the cordless phone back into the filter or back of modem?
Honoured Contributor
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Registered: ‎13-09-2008

Re: Internet disconnect when using a cordless phone

by Honoured Contributor Honoured Contributor
Message 17 of 24 (1,482 Views)

Phone back into the filter like the setup you had before Smiley Happy

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Posts: 37
Registered: ‎16-10-2010

Re: Internet disconnect when using a cordless phone

by Frequent Poster celeliza Frequent Poster
Message 18 of 24 (1,478 Views)
Ok now plugged into the filter (took the pther one off - ordinary phone)
Honoured Contributor
Posts: 2,607
Registered: ‎13-09-2008

Re: Internet disconnect when using a cordless phone

by Honoured Contributor Honoured Contributor
Message 19 of 24 (1,475 Views)

Does your connection still disconnect when it rings?

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Posts: 37
Registered: ‎16-10-2010

Re: Internet disconnect when using a cordless phone

by Frequent Poster celeliza Frequent Poster
Message 20 of 24 (1,472 Views)
No disconnection when the phone rang or using the cordless phone. I was using the internet at the same time and nothing interrupted. Any suggestions so far?
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