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Internet cuts out, VPN issue?

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Starter Poster
Posts: 2
Registered: ‎30-01-2017

Internet cuts out, VPN issue?

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by Jmoore5732 Starter Poster
Message 1 of 3 (756 Views)

So everyday my internet cuts out about 2-3 times a day and stay's off for a few minutes or until i restart the modem. It also cuts out when i try to play a online game most of the time. It happen's to all device's so it's not my laptop being odd. When it cuts out Google Chrome say's this www.youtube.com's DNS address could not be found. Diagnosing the problem.

 

 

 

 

Our modem is about a year old and we have rural internet if it help's.

Community Manager
Posts: 1,879
Registered: ‎02-02-2013

Re: Internet cuts out, VPN issue?

by Community Manager Community Manager
Message 2 of 3 (676 Views)

@Jmoore5732

Thanks for your post. Do you also have issues with phones at the same time?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎30-01-2017

Re: Internet cuts out, VPN issue?

by Jmoore5732 Starter Poster
Message 3 of 3 (671 Views)

It does still cut out when im on my phone when it is using wifi but im not sure if our telephone stops working.

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