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HG659 | Can't update firmware - only Spark firmware works

Starter Poster
Posts: 6
Registered: ‎22-03-2017

HG659 | Can't update firmware - only Spark firmware works

[ Edited ]
by matthuisman Starter Poster
Message 1 of 11 (941 Views)

Hi,

 

So I tried updating my HG659 firmware with the latest HG659-16V100R001C206B020_main.bin.

This bricked the router completely (just power light)

 

Luckily I found the restore method.

I tried to use that new firmware on the restore method with the same result.

 

I finally tried Sparks HG659V100R001C227B011_packet.bin and that works fine (currently using).

 

I also tried BigPipes HG659 firwmare as well and the same result as the Vodafone.

 

My modem is the Vodafone stamped HG659 (Not b version).

 

Help please!

Community Manager
Posts: 1,495
Registered: ‎02-02-2013

Re: HG659 | Can't update firmware - only Spark firmware works

by Community Manager Community Manager
Message 2 of 11 (929 Views)

@matthuisman

Thanks for your post - could you check on the back of the modem and direct message me with your serial number?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 6
Registered: ‎22-03-2017

Re: HG659 | Can't update firmware - only Spark firmware works

by matthuisman Starter Poster
Message 3 of 11 (894 Views)

I have sent you a private message yesterday 

Starter Poster
Posts: 6
Registered: ‎22-03-2017

Re: HG659 | Can't update firmware - only Spark firmware works

by matthuisman Starter Poster
Message 4 of 11 (832 Views)

Still awaiting a response on this...

Starter Poster
Posts: 6
Registered: ‎22-03-2017

Re: HG659 | Can't update firmware - only Spark firmware works

by matthuisman Starter Poster
Message 5 of 11 (774 Views)

Still waiting...

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Community Manager
Posts: 1,495
Registered: ‎02-02-2013

Re: HG659 | Can't update firmware - only Spark firmware works

by Community Manager Community Manager
Message 6 of 11 (733 Views)

Thanks for the nudge.

Channel Manager, Help & Support
Vodafone New Zealand
Community Manager
Posts: 1,495
Registered: ‎02-02-2013

Re: HG659 | Can't update firmware - only Spark firmware works

by Community Manager Community Manager
Message 7 of 11 (730 Views)

Your modem shipped with the latest firmware so no need to update the firmware. What you need to do is a factory reset - Restore Default Settings.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 6
Registered: ‎22-03-2017

Re: HG659 | Can't update firmware - only Spark firmware works

[ Edited ]
by matthuisman Starter Poster
Message 8 of 11 (725 Views)

Factory reset won't restore the original firmware.

 

Why does the firmware you provide on your website not work with my router?

There should be a warning saying it will brick the older version of the router.

 

Please provide a link to that "latest firmware" for my version of the router.

And no more "generic answers" please. This is meant to be a technical forum.

Staff
Posts: 64
Registered: ‎23-03-2017

Re: HG659 | Can't update firmware - only Spark firmware works

by Staff MsChaoticX Staff
Message 9 of 11 (704 Views)

Hi there,

 

Can you please message me your serial number and acc number? See what's going on.

 

-Becka

Trained in the art of assassinating your tech issues ~ Official Vodafone Ninja
Starter Poster
Posts: 6
Registered: ‎22-03-2017

Re: HG659 | Can't update firmware - only Spark firmware works

by matthuisman Starter Poster
Message 10 of 11 (489 Views)

I've messaged you the details

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