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Cannot update firmware for HG659 to V100R001C206B026

Starter Poster
Posts: 5
Registered: ‎03-07-2009
Accepted Solution

Cannot update firmware for HG659 to V100R001C206B026

[ Edited ]
by kjmosley Starter Poster
Message 1 of 2 (2,591 Views)

I cannot update the firmware for my HG659.

 

Present firmware V100R001C206B020.

Updating firmware is V100R001C206B026.

 

When I login to my modem under Maintain, Device Management - there is not options to backup and/or update firmware.

See below.

 

Can you ofix this problem?

 

HG659 Firmware Upgrade Options.jpg

 

 

 

 

 

 

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Business Ninja Adept
Posts: 1,923
Registered: ‎30-09-2014

Re: Cannot update firmware for HG659 to V100R001C206B026

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 2 (2,574 Views)

Ah, from memory, you have to login as 'Admin' user not 'vodafone' user. From the screenshot provided, I can see you are logged in as the 'vodafone' user. Try logging in with details below and see if you then have the option to update the FW.

 

  • Username: Admin
    Please note: The username is case sensitive
  • Password: "@"and the last eight digits of your modem serial number
    E.g. if your modem serial number is ABC0987654321 your password will be @87654321

Modem serial number

The serial number is located at the back of your modem.

 

NOC Engineer | Vodafone NZ
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