Reply

Another HG659 that has stopped transmitting on 2.4 Ghz

Starter Poster
Posts: 5
Registered: ‎21-05-2014
Accepted Solution

Another HG659 that has stopped transmitting on 2.4 Ghz

by rrcm Starter Poster
Message 1 of 8 (859 Views)

As above.  Suddenly the 2.4 Ghz band stopped transmitting.  A quick search found this is a not uncommon problem with no solution identified.

example:

http://community.vodafone.co.nz/t5/Modems-home-Wi-Fi/hg659-router-no-longer-visible-to-some-devices/...

 

2.4 Ghz has been a bit flakey last couple of days, but before that steady as. 

 

Latest firmware, 5Ghz working just fine.  Tried resetting modem (several times) turned 2.4 Ghz off/on (several times).  Modem reports 2.4 Ghz as working.

 

Given up waiting on hold.  Help!?  

 

 

 

 


Accepted Solutions
Starter Poster
Posts: 5
Registered: ‎21-05-2014

Re: Another HG659 that has stopped transmitting on 2.4 Ghz

by rrcm Starter Poster
Message 4 of 8 (1,505 Views)

Hi.  Yes, sorry for the delay.  Exhausted all other options I could think of and as suggested by VF and on GZ.  New modem installed and working perfectly.  The only conclusion I can reach is that it was a hardware failure.  Cheers 

View solution in original post

Solution
Accepted by topic author rrcm
‎22-02-2016 07:52 AM

All Replies
Retired Staff
Posts: 3,381
Registered: ‎21-08-2010

Re: Another HG659 that has stopped transmitting on 2.4 Ghz

by Retired Staff Dylan Retired Staff
Message 2 of 8 (839 Views)

Just checking, did you have the same discussion on Geekzone? If so I understand you have a replacement modem on the way now?

Staff
Posts: 177
Registered: ‎27-10-2009

Re: Another HG659 that has stopped transmitting on 2.4 Ghz

[ Edited ]
by Staff ChrisVF Staff
Message 3 of 8 (829 Views)

What firmware version are you running? B020 is the latest available.

 

Edit: B20 is released: http://help.vodafone.co.nz/app/answers/detail/a_id/24400/

Starter Poster
Posts: 5
Registered: ‎21-05-2014

Re: Another HG659 that has stopped transmitting on 2.4 Ghz

by rrcm Starter Poster
Message 4 of 8 (1,506 Views)

Hi.  Yes, sorry for the delay.  Exhausted all other options I could think of and as suggested by VF and on GZ.  New modem installed and working perfectly.  The only conclusion I can reach is that it was a hardware failure.  Cheers 

Solution
Accepted by topic author rrcm
‎22-02-2016 07:52 AM
Starter Poster
Posts: 5
Registered: ‎21-05-2014

Re: Another HG659 that has stopped transmitting on 2.4 Ghz

by rrcm Starter Poster
Message 5 of 8 (797 Views)

Yes tried that, but thanks.  

Highlighted
Contributor
Posts: 58
Registered: ‎14-02-2014

Re: Another HG659 that has stopped transmitting on 2.4 Ghz

[ Edited ]
by Contributor Fade Contributor
Message 6 of 8 (767 Views)

ChrisVF wrote:

What firmware version are you running? B020 is the latest available.

 

Edit: B20 is released: http://help.vodafone.co.nz/app/answers/detail/a_id/24400/


 

Just updated from 19 to 20, 2.4 GHz still not working. I have messaged HamishA and Dylan 2 days ago regarding the long overdue existing problems (22 weeks ago) with our HG659, but still no response yet. 

New Poster
Posts: 1
Registered: ‎22-07-2017

Re: Another HG659 that has stopped transmitting on 2.4 Ghz

by SamWilson New Poster
Message 7 of 8 (229 Views)

Same problem, clearly crap routers. I have tested everthing you have already mentioned but it looks as though it is a hardware failure *this is our second router from vodafone

Staff
Posts: 177
Registered: ‎27-10-2009

Re: Another HG659 that has stopped transmitting on 2.4 Ghz

by Staff ChrisVF Staff
Message 8 of 8 (212 Views)

We've got some new firmware which should fix this issue. It should be available online in the next few days for you to upgrade yourself, or if you PM your account details and the serial number of your HG659 I can push it down.

Stats
  • 7 Replies
  • 1y ago
  • 860 Views
  • 1 Kudo
  • 5 Contributors
Kudos 101- Don't be shy, hand it out today