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ADSL dropping out intermittently

Starter Poster
Posts: 3
Registered: ‎21-02-2017

ADSL dropping out intermittently

by edmonki Starter Poster
Message 1 of 4 (358 Views)

I have recently purchased an ASUS DSL-AC52U Modem, and I am having trouble with the internet connection.

 

The previous two modems I used held a stable connection, but the DSL-AC52U drops the ADSL connection intermittently. I have set up the modem with the network settings for ADSL given here, apart from the username and password. I have also updated the firmware to the latest version.

 

Please help! Im almost ready to return the modem to see if has a technical fault.

 

Thanks,

 

Eddie

 

 

Senior Contributor
Posts: 353
Registered: ‎24-08-2008

Re: ADSL dropping out intermittently

by Senior Contributor coffeebaron Senior Contributor
Message 2 of 4 (352 Views)
Do you have a master filter installed?
Also post the DSL line stats please.
Posted from Samsung SM-G930F
Starter Poster
Posts: 3
Registered: ‎21-02-2017

Re: ADSL dropping out intermittently

by edmonki Starter Poster
Message 3 of 4 (339 Views)

No master filter installed.

 

DSL Line Stats.png

 

I dont think its the line because when I plug my old modem back in I have no problems whatsoever. I figure it must be the modem configuration or a fault in the modem itself. But I dont know

 

Thanks.

 

 

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Starter Poster
Posts: 3
Registered: ‎21-02-2017

Re: ADSL dropping out intermittently

by edmonki Starter Poster
Message 4 of 4 (282 Views)

Can anyone help with this?

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