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no internet conection for messenger when away from home

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New Poster
Posts: 1
Registered: ‎24-03-2017
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no internet conection for messenger when away from home

by lesleyhonor New Poster
Message 1 of 2 (467 Views)

Hi there,

Just connected to messenger for my new vodafone & I dont have internet connection when away from home..I had same problem with my old phone as well...HELP

 

Cheers

LesleyHonor


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Vodafone Ninja
Posts: 306
Registered: ‎02-11-2014

Re: no internet conection for messenger when away from home

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (522 Views)

Hi Les!

Sounds like you either don't have the APN settings set up in your handset OR you don't have mobile data turned on/enough credit/allocated data entitlements active on your plan. For APN check http://help.vodafone.co.nz/app/answers/detail/a_id/2710/ for help or if you don't have mobile dat aturned on, check in your settings of your phone. Might also pay to check what your entitlements are on your plan, let me know what plan you're on and I can fill you in on that Smiley Happy Alternatively, providing I don't get back to you in time, you can make a free call to 777 and the team can help you out with all of the above. 

Best of luck!

Regards,
^Zane Cat Happy

View solution in original post

Solution
Accepted by MikeHales (Community Manager)
‎08-12-2017 03:15 PM

All Replies
Vodafone Ninja
Posts: 306
Registered: ‎02-11-2014

Re: no internet conection for messenger when away from home

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (523 Views)

Hi Les!

Sounds like you either don't have the APN settings set up in your handset OR you don't have mobile data turned on/enough credit/allocated data entitlements active on your plan. For APN check http://help.vodafone.co.nz/app/answers/detail/a_id/2710/ for help or if you don't have mobile dat aturned on, check in your settings of your phone. Might also pay to check what your entitlements are on your plan, let me know what plan you're on and I can fill you in on that Smiley Happy Alternatively, providing I don't get back to you in time, you can make a free call to 777 and the team can help you out with all of the above. 

Best of luck!

Regards,
^Zane Cat Happy

Solution
Accepted by MikeHales (Community Manager)
‎08-12-2017 03:15 PM
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