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SIM Reactivation

Starter Poster
Posts: 7
Registered: ‎21-02-2018

SIM Reactivation

by xtensa Starter Poster
Message 1 of 6 (474 Views)

Kia ora, Can you please reactivate my SIM card. it was active in January and I was aware I needed topup. I have recently  purchased a topup but it is now deactivated - are you able to reactivate it?

Cheers

Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: SIM Reactivation

by Community Manager Community Manager
Message 2 of 6 (425 Views)

@xtensa

 

Thanks for your post. Your SIM will be fine, it's your plan that needs to be reactivated, which you can do through My Vodafone.

Hope that helps.

Cheers

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 7
Registered: ‎21-02-2018

Re: SIM Reactivation

by xtensa Starter Poster
Message 3 of 6 (414 Views)

Hi Mike, I can't set up MyVodafone as I can't receive text verification on my phone... should I call your helpline?

 

Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: SIM Reactivation

by Community Manager Community Manager
Message 4 of 6 (411 Views)

@xtensa

Yes, you can sort it all on that call.

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 7
Registered: ‎21-02-2018

Re: SIM Reactivation

by xtensa Starter Poster
Message 5 of 6 (388 Views)

Hi, Just to let you know that to reactivate the number/SIM I had to pay for an on account plan and they are sending me a new SIM... I can go back onto pre-pay after one month. Not the outcome I really wanted but it is now almost resolved.

 

Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: SIM Reactivation

by Community Manager Community Manager
Message 6 of 6 (385 Views)

@xtensa

Ah sorry about that, taking you through the pay monthly route, but good you got the number back!

Channel Manager, Help & Support
Vodafone New Zealand
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