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Roaming in Rarotanga

Starter Poster
Posts: 3
Registered: ‎31-05-2018

Roaming in Rarotanga

by dencjp Starter Poster
Message 1 of 8 (274 Views)

I am on the $39 Plan - open term. I will be in Rarotonga from June 5 to June 8. Will the $5 roaming fee apply, or will I be charged on individual calls and texts sent and received? On the $5 daily fee are there any further charges for calling or texting NZ?

Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: Roaming in Rarotanga

by Community Manager Community Manager
Message 2 of 8 (269 Views)

The $5 applies for any activity in a 24-hour period - could 1 TXT or 100 TXTs. Your normal plan charges would apply so no nothing for calling/TXTing NZ.

Cheers

m

Channel Manager, Help & Support
Vodafone New Zealand
Contributor
Posts: 144
Registered: ‎03-04-2009

Re: Roaming in Rarotanga

by Contributor scheduler Contributor
Message 3 of 8 (215 Views)
Hi Mike Is this definately correct I was always under the.impression that $5.00 roaming didnt apply in the Cook Islands. A a very quick check of the eligible Countries for &5.00 roaming doesnt list the Cook Islands
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Business Ninja Adept
Posts: 923
Registered: ‎30-07-2009

Re: Roaming in Rarotanga

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 8 (199 Views)

Hi @scheduler

 

The Cook Islands falls under "Rest of the World".

 

https://www.vodafone.co.nz/daily-roaming/#rotw

 

What Mike has said is correct however regarding $5 daily roaming in general.

 

Regards

 

Rochelle

Starter Poster
Posts: 3
Registered: ‎31-05-2018

Re: Roaming in Rarotanga

by dencjp Starter Poster
Message 5 of 8 (140 Views)

When I arrived in Rarotonga, I received this message: "Welcome to Cook Islands.............Making a call or checking voicemail costs $5/min and receiving a call costs $1/min............to use mobile data here you'll need to buy a data bundle........"

Totally at odds with the information provided by Mike!!

Business Ninja Adept
Posts: 923
Registered: ‎30-07-2009

Re: Roaming in Rarotanga

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 8 (137 Views)

Good morning @dencjp

 

As per my earlier post Rarotonga falls under "Rest of the World".

 

https://www.vodafone.co.nz/daily-roaming/#rotw

 

The SMS you received is correct.

 

Regards

 

Rochelle

Starter Poster
Posts: 3
Registered: ‎31-05-2018

Re: Roaming in Rarotanga

by dencjp Starter Poster
Message 7 of 8 (132 Views)

Please read my original question and the response from Mike. He clearly states there is no extra charge besides the $5 daily roaming fee.

Highlighted
Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: Roaming in Rarotanga

by Community Manager Community Manager
Message 8 of 8 (124 Views)

@dencjp

Apologies, I mispoke as Raro is not covered by $5 a day roaming, the rest of the statement re no additional costs outside the $5 a day is true (assuming you don't use up all your plan's allowances). So the TXT re costs etc is accurate.

m

Channel Manager, Help & Support
Vodafone New Zealand
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