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Request call from Mobile Retention team?

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Posts: 170
Registered: ‎24-10-2014
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Request call from Mobile Retention team?

by Regular Contributor sikcapri Regular Contributor
Message 1 of 3 (730 Views)
Heya, Wondering how I go about getting a call from your Mobile Retention team? Have been an On Account mobile customer since ~1998 when you were called "Bell South NZ", and the old iPhone 5s I have is about to die of old age. How do I talk to someone so I can beat a better than average new phone/discount out of them? I really, really, REALLY don't want to run the gauntlet of your call center so any suggestions of getting me to do so will be met with immediate ridicule. Cheers Chris
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Community Manager
Posts: 3,038
Registered: ‎02-02-2013

Re: Request call from Mobile Retention team?

by Community Manager Community Manager
Message 2 of 3 (701 Views)

@sikcapri

Message me your phone number and I'll get someone to call you.

cheers

m

Channel Manager, Help & Support
Vodafone New Zealand
Regular Contributor
Posts: 170
Registered: ‎24-10-2014

Re: Request call from Mobile Retention team?

by Regular Contributor sikcapri Regular Contributor
Message 3 of 3 (584 Views)
Hi @MikeHales, I ended up making contact with a good NZ based retention rep when I upgraded my Vodafone TV units last week. She's given me her direct email and is working on some offers for me. Cheers
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IT'S A TRAP!
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