05-06-2017 11:58 PM
I am in Germany with a new Huawei Y6 that I bought last week from Vodafone, and according to 'my Vodafone' i have Global Roaming on and working. I can send and receive texts to and fromNZ fine, and I can send a text to friends in Germany and it will arrive -- but their texts aren't reaching me. Does anyone know why this would be? Thanks
08-06-2017 03:22 PM
hi there that sounds like roaming is fine but possibly theres an issue between VF NZ and the German network you are using, can you see which network you are connected to and do you know what network or provider your friends are on?
14-06-2017 10:30 AM
This needs to be fixed by an O2 engineer. They can trace the messages and see where the point of failure is. I suspect their MNP records need to be updated. This is a database which shows which numbers belong to which carrier - and has to take into account ported numbers, new number ranges being opened up etc,
Ask one of your friends to log a fault with O2.
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