Reply

Porting of number to other service provider

New Poster
Posts: 1
Registered: ‎07-05-2018

Porting of number to other service provider

by TerenceTan New Poster
Message 1 of 2 (221 Views)

Hi, I am having trouble porting my existing number with Vodafone to Skinny Direct. I have tried multiple requests to transfer the number over after activating my new SIM card, but every time it fails. I have tried contacting online help from both Vodafone and Skinny. The guys from Skinny told me they can't see the problem from their side, and adviced me to try seeking the solution from Vodafone instead. And so, I seeked help from the online chat from Vodafone, and they could not see any issues why I am not able to port my existing number over to Skinny (I do not have outstanding bill payments). So can someone advice me on anything? Thanks in advance.

Highlighted
Business Ninja Adept
Posts: 1,817
Registered: ‎30-09-2014

Re: Porting of number to other service provider

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 2 (213 Views)

@TerenceTanThis is a question you need to be asking Skinny NOT Vodafone. If they are requesting a port (SOM) from Vodafone, it will only be rejected for one of two reasons (AND Skinny can see this reason code on the SOM)

- Incorrect Losing Service Provider (either, the number is not with Vodafone, or has been disconnected with Vodafone)

or

- Incorrect Losing Service Provider Account (The account number provided is invalid. Or, you're on prepay and provided the GSP with an account number not a SIM number, or vice versa, If you're On Account and you provided the GSP a SIM number not an account number.

 

Feel Free to Private Message me your number and I will take a look at the SOM and see why it was rejected.

NOC Engineer | Vodafone NZ
Stats
  • 1 Reply
  • 14w ago
  • 222 Views
  • 0 Kudos
  • 2 Contributors