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Plan renewed, got lesser data than what is promised in the plan

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New Poster
Posts: 1
Registered: ‎05-04-2017
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Plan renewed, got lesser data than what is promised in the plan

by CelineT New Poster
Message 1 of 2 (392 Views)

Hi  there,

 

I subscribed to prepay mate plan and it was renews today. I  supposed to get 750mb according to the plan I designed. But I realised I only got 730mb this morning. please help!

 

Cheers

Posted from Huawei H60-L04

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Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: Plan renewed, got lesser data than what is promised in the plan

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (462 Views)

Hi @CelineT,

 

Seems a bit weird that you only got 730 MB of data as the prepaid monthly plans don't have the 730 option. Could you send me a private message with your mobile number and the 4 digit pin on the account and I will look into this for you.

Kind regards,
Arif Khan.
Social Media Advisor

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Solution
Accepted by MikeHales (Community Manager)
‎08-12-2017 03:08 PM

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Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: Plan renewed, got lesser data than what is promised in the plan

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (463 Views)

Hi @CelineT,

 

Seems a bit weird that you only got 730 MB of data as the prepaid monthly plans don't have the 730 option. Could you send me a private message with your mobile number and the 4 digit pin on the account and I will look into this for you.

Kind regards,
Arif Khan.
Social Media Advisor
Solution
Accepted by MikeHales (Community Manager)
‎08-12-2017 03:08 PM
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