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Plan been put on hold even though it took my money

Starter Poster
Posts: 2
Registered: ‎22-06-2018

Plan been put on hold even though it took my money

by Leor66 Starter Poster
Message 1 of 2 (281 Views)

Just did my usual 20 dollar tip up and clicked on my usual plan it took my money but I’ve got no plan it says it’s been put on hold even though it took the exact amount and says 29 days remaining I do not want to top up again and sped another $20 but even things been paid for it’s just on hold

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Community Manager
Community Manager
Posts: 1,498
Registered: ‎01-03-2012

Re: Plan been put on hold even though it took my money

by Community Manager Community Manager
Message 2 of 2 (255 Views)

Hi @Leor66 - sorry about that, not sute why that happened. If you call 777 from your mobile, our customer care team should be able to help you resolve the issue. You should be able to call that number regardless of your current plan status.

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