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No 4g while on calls

Starter Poster
Posts: 2
Registered: ‎12-01-2018
Accepted Solution

No 4g while on calls

by Hag101 Starter Poster
Message 1 of 4 (136 Views)
Hi there

I have been having trouble with being on 4g data while on calls. When I make a call my phone automatically switches to 3g. Is there any reason for this? I think my old s7 didn't do this to memory
Posted from Android 2.0

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Business Ninja Adept
Posts: 1,615
Registered: ‎30-09-2014

Re: No 4g while on calls

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 4 (211 Views)
No. This is not an issue. This is working as expected. We do not provide VoLTE (Voice over LTE), so the handset falls back to 3G when you are on a call.
NOC Engineer | Vodafone NZ

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Posted from Apple iPhone
Solution
Accepted by MikeHales (Community Manager)
‎12-01-2018 07:13 PM

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Starter Poster
Posts: 2
Registered: ‎12-01-2018

Re: No 4g while on calls

by Hag101 Starter Poster
Message 2 of 4 (134 Views)
I was thinking could it be to do with the apns on my phone?
Posted from Android 2.0
Business Ninja Adept
Posts: 1,615
Registered: ‎30-09-2014

Re: No 4g while on calls

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 4 (212 Views)
No. This is not an issue. This is working as expected. We do not provide VoLTE (Voice over LTE), so the handset falls back to 3G when you are on a call.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
Solution
Accepted by MikeHales (Community Manager)
‎12-01-2018 07:13 PM
Highlighted
Business Ninja Adept
Posts: 1,615
Registered: ‎30-09-2014

Re: No 4g while on calls

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 4 (131 Views)
Any handset on the VodafoneNZ network will have the same behaviour including your old handset.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
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