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My flex prepay

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Posts: 3
Registered: ‎27-11-2016
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My flex prepay

by RodandRuth Starter Poster
Message 1 of 5 (1,248 Views)
If we change to this plan do we keep current plans carry over
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Starter Poster
Posts: 3
Registered: ‎27-11-2016

Re: My flex prepay

by RodandRuth Starter Poster
Message 5 of 5 (2,215 Views)
Thanks we'll stay as we are then

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Accepted by MikeHales (Community Manager)
‎07-12-2016 09:03 AM

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Honoured Contributor
Posts: 1,012
Registered: ‎19-10-2014

Re: My flex prepay

by Honoured Contributor Honoured Contributor
Message 2 of 5 (1,243 Views)

Hi @RodandRuth,

 

You'll need to use any Carryover balances on your plan before you change to My Flex as they will be forfeight during the change.

My Vodafone will let you know this info before you change.

 

thanks Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 3
Registered: ‎27-11-2016

Re: My flex prepay

by RodandRuth Starter Poster
Message 3 of 5 (1,232 Views)
It says if you change immediately you'll loose any carry over data etc but then says save change if you want it to happen when your next prepay renewal is due. Not very clear!!!
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Community Manager
Posts: 2,084
Registered: ‎02-02-2013

Re: My flex prepay

by Community Manager Community Manager
Message 4 of 5 (1,187 Views)

@RodandRuth

If you change plans then yes you will lose the carry over from old to new plan.

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎27-11-2016

Re: My flex prepay

by RodandRuth Starter Poster
Message 5 of 5 (2,216 Views)
Thanks we'll stay as we are then
Posted from Apple iPhone
Solution
Accepted by MikeHales (Community Manager)
‎07-12-2016 09:03 AM
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