Lost credit

New Poster
Posts: 1
Registered: ‎18-05-2017
Accepted Solution

Lost credit

by AprilMoon New Poster
Message 1 of 3 (687 Views)

I'm on Prepay Freebee Data for so long with no issues at all.  I topped up $20 last 05May with a corresponding free data of250MB and unlimited text.  Just today I noticed my credit balance was down to $0.43 and was asked to top up.  I wondered where my credit goes as when i downloaded my usage summary it only shows a call to another mobile with a charge of $0.69.

what's happening?

Vodafone Ninja
Posts: 604
Registered: ‎30-08-2016

Re: Lost credit

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (1,112 Views)

PM me your number and I'll take a look.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
New Poster
Posts: 1
Registered: ‎02-06-2017

Re: Lost credit

by krycek11 New Poster
Message 3 of 3 (595 Views)

I have also lost about $12-$13 prepay credit during May.

  • 2 Replies
  • 1y ago
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