Lost $80 credit

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Posts: 1
Registered: ‎24-05-2017
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Lost $80 credit

by bluewheke New Poster
Message 1 of 2 (464 Views)

On Saturday morning I got a text saying my mobile account balance was under $5 so I topped up. Then I checked back and found that I had topped up with $100 on 18 April. My plan renewed for $19, so I should have had plenty to cover the renewal on 19 May. I went into Vodafone in Queensgate, Lower Hutt to try to find out where the missing $80 had gone. We looked at my account and found that there were some strange transactions on my account. Some texts to one of my friends were costing me $15 each!  The Vodafone person agreed that something odd was going on and said she would need to look into it and get back to me - by Monday at the latest. I really want to know what is going on and make sure I get my credit back. I also want to be able to text this friend without it costing me $15! 

Vodafone Ninja
Posts: 604
Registered: ‎30-08-2016

Re: Lost $80 credit

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (824 Views)

very strange. Can you PM me your number and I'll follow up on this.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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