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In credit

New Poster
Posts: 1
Registered: ‎28-09-2018

In credit

by BexWatkin New Poster
Message 1 of 2 (115 Views)

I recently moved overseas so cancelled my monthly mobile contract but I want to keep my number.

I'm still being creditied monthly. Is it possible to get a refund for the amount I'm in credit for, stop the monthly invoices, but still keep my account open?

Thanks, Bex

Business Ninja Adept
Posts: 1,896
Registered: ‎30-09-2014

Re: In credit

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 2 (53 Views)

http://help.vodafone.co.nz/app/answers/detail/a_id/21002/~/how-to-close-an-account

 

To remove individual services or close your account completely, please call our Customer Services team on toll free 777, 0800 800 021, or if you are overseas +64 9 355 2007. With your authorisation, they will be able to shut down the account and its associated services on the date you specify. Apologies but you can't close your account online.

NOC Engineer | Vodafone NZ
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