I ordered iPhone gold 8plus online shop & new plan because my 24month plan was nearing its end with my iphone 6s. I got my confirmation through email 2 weeks ago on the 13th, on the 22nd I had confirmation my new plan kicked in last week but still no new device. I resorted to email because I was on hold for so long when I called several times which I can’t afford to be waiting on phone because of the type of workplace I’m in. I gave my 4 digit pin through email and keep getting replies saying ‘please be advised your order is being processed’. I’ve never had to wait so long before, especially if my new already started.
Wondering if this is normal? I got all my phones almost 2 days later with every plan I had.