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How do I contact Vodafone NZ customer service by email?

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How do I contact Vodafone NZ customer service by email?

[ Edited ]
by Oyster New Poster
Message 1 of 15 (5,387 Views)
 
Community Manager
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Registered: ‎02-02-2013

Re: How do I contact Vodafone NZ customer service by email?

by Community Manager Community Manager
Message 2 of 15 (4,123 Views)

@Oyster

Would not recommend email - we don't think it's a great experience for customers and so do not invite contacts by email.

There are lots of ways to talk to us - just depends on what about, and then we can direct you to the most effective route.

Channel Manager, Help & Support
Vodafone New Zealand
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Posts: 438
Registered: ‎03-12-2008

Re: How do I contact Vodafone NZ customer service by email?

by Senior Contributor gregmcc Senior Contributor
Message 3 of 15 (4,106 Views)

Not wanting to point out the obvious but is there *anyway* to contact VF that is/will be a good experience?

 

Based on my recent dealings with VF,

 

Someone calling VF, if you can actually not end up having the call disconnected and manage wait out the on hold time, usually the person you speak to can't actually action anything.

 

If VF call you.....well that would be unlikely

 

Via this forum..... been waiting 4 weeks.........

 

Don't know of any other ways, let alone any that actually will work, @MikeHales maybe you can suggest one that does?

 

At least with email there is a trail of exactly what has been said.

 

 

 

 

Community Manager
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Registered: ‎01-03-2012

Re: How do I contact Vodafone NZ customer service by email?

[ Edited ]
by Community Manager Community Manager
Message 4 of 15 (4,044 Views)

Hi @gregmcc - my understanding is that you have been called about your query already. If you are still waiting on a call please send me a private message with your customer information.

 

Thanks,

L

Senior Contributor
Posts: 438
Registered: ‎03-12-2008

Re: How do I contact Vodafone NZ customer service by email?

by Senior Contributor gregmcc Senior Contributor
Message 5 of 15 (3,993 Views)

@Lonyou have disabled PM's so that can't be done.

 

I did specifically say from the outset that  I need email contact as phone calls to/from VF are troublesome at best.

Community Manager
Community Manager
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Re: How do I contact Vodafone NZ customer service by email?

by Community Manager Community Manager
Message 6 of 15 (3,909 Views)

My apologies @gregmcc, I hadn't realised my PMs weren't working - that has now been remedied, PM away!

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Registered: ‎27-04-2012

Re: How do I contact Vodafone NZ customer service by email?

by Senior Contributor capcomnz Senior Contributor
Message 7 of 15 (3,960 Views)

@MikeHales@gregmcc

Email is a GOOD way as it leaves a paper trail and proof of things that SHOULD of been done WHEN you asked for it.

Unless Vodafone doesnt give a s**t about its customers.

 

I have rang to get something actioned...been told it would be done...it wasnt...rang back only to find NO RECORD of it even being mentioned.

SO you, either as a company dont care OR you have CSR's that dont care or cant be bothered !!!

 

Look at the feed back.

Regular Contributor
Posts: 157
Registered: ‎24-10-2014

Re: How do I contact Vodafone NZ customer service by email?

by Regular Contributor sikcapri Regular Contributor
Message 8 of 15 (2,304 Views)

@MikeHales wrote:

@Oyster

Would not recommend email - we don't think it's a great experience for customers and so do not invite contacts by email.

There are lots of ways to talk to us - just depends on what about, and then we can direct you to the most effective route.


@MikeHales That is probably one of the most ridiculous things I've ever heard!!!! Your call centre is an absolute joke and EVERYONE except you lot knows it, just last night I wasted an hour and was cut off three times before I gave up in frustration. The forum used to be good but looks like that's gone to the pot as well. What other option do we have where we don't have to spend hours waiting for someone to pick up only to either be cut off, find they're useless or have no history of the conversations we've already had? There might be lots of ways to talk to you but none of them are any good...............
________________________________________________________
IT'S A TRAP!
Regular Contributor
Posts: 157
Registered: ‎24-10-2014

Re: How do I contact Vodafone NZ customer service by email?

by Regular Contributor sikcapri Regular Contributor
Message 9 of 15 (2,302 Views)
@MikeHales Like I said before on another post reply.............I think I've figured out why they call you lot 'Ninjas'.............its because no one ever hears or sees anything of you..............
________________________________________________________
IT'S A TRAP!
Community Manager
Posts: 2,982
Registered: ‎02-02-2013

Re: How do I contact Vodafone NZ customer service by email?

by Community Manager Community Manager
Message 10 of 15 (2,259 Views)

@sikcapri

we're adding more ways to get in contact, live chat etc, plus Facebook and Twitter still there.

Why do you say community has gone to pot?

m

Channel Manager, Help & Support
Vodafone New Zealand
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