04-04-2018 05:00 PM
Would not recommend email - we don't think it's a great experience for customers and so do not invite contacts by email.
There are lots of ways to talk to us - just depends on what about, and then we can direct you to the most effective route.
04-04-2018 07:55 PM
Not wanting to point out the obvious but is there *anyway* to contact VF that is/will be a good experience?
Based on my recent dealings with VF,
Someone calling VF, if you can actually not end up having the call disconnected and manage wait out the on hold time, usually the person you speak to can't actually action anything.
If VF call you.....well that would be unlikely
Via this forum..... been waiting 4 weeks.........
Don't know of any other ways, let alone any that actually will work, @MikeHales maybe you can suggest one that does?
At least with email there is a trail of exactly what has been said.
05-04-2018 11:06 AM - edited 05-04-2018 11:08 AM
Hi @gregmcc - my understanding is that you have been called about your query already. If you are still waiting on a call please send me a private message with your customer information.
05-04-2018 08:24 PM
@Lonyou have disabled PM's so that can't be done.
I did specifically say from the outset that I need email contact as phone calls to/from VF are troublesome at best.
06-04-2018 01:04 PM
My apologies @gregmcc, I hadn't realised my PMs weren't working - that has now been remedied, PM away!
06-04-2018 06:52 AM
Email is a GOOD way as it leaves a paper trail and proof of things that SHOULD of been done WHEN you asked for it.
Unless Vodafone doesnt give a s**t about its customers.
I have rang to get something actioned...been told it would be done...it wasnt...rang back only to find NO RECORD of it even being mentioned.
SO you, either as a company dont care OR you have CSR's that dont care or cant be bothered !!!
Look at the feed back.
Copyright © Vodafone New Zealand Ltd