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Flex prepay - plan modification & carryover?

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Registered: ‎08-01-2017
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Flex prepay - plan modification & carryover?

by PaulBags Starter Poster
Message 1 of 5 (601 Views)
Hi, the terms are a little unclear to me. We get carryover min & data on renewal, and we can set our plan to modify on renewal - but if we do does min & data still carryover? Terms state 'plan' must remain 'active' to get carryover, to me plan means flex as a whole and so 'modified' is still 'active' - but 'plan' could concevibly include state(the levels flex is currently set at) making the meaning "active in it's current state".
Posted from HTC One M7

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Vodafone Ninja
Posts: 595
Registered: ‎30-08-2016

Re: Flex prepay - plan modification & carryover?

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 5 (1,090 Views)

If you adjust your plan and save the changes to happen on the next renewal, you will retain any carryover balances.

 

If you change and select the buy now option to renew the plan with the new balances straight away, you will lose any carryover balances.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.

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Accepted by topic author PaulBags
‎13-01-2017 11:04 PM

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Vodafone Ninja
Posts: 595
Registered: ‎30-08-2016

Re: Flex prepay - plan modification & carryover?

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 5 (1,091 Views)

If you adjust your plan and save the changes to happen on the next renewal, you will retain any carryover balances.

 

If you change and select the buy now option to renew the plan with the new balances straight away, you will lose any carryover balances.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Solution
Accepted by topic author PaulBags
‎13-01-2017 11:04 PM
Starter Poster
Posts: 9
Registered: ‎25-05-2017

Re: Flex prepay - plan modification & carryover?

by DavePro Starter Poster
Message 3 of 5 (346 Views)

Sam, care to explain the logic behind this difference?  Seems unfair and unreasonable.

 

David

Vodafone Ninja
Posts: 595
Registered: ‎30-08-2016

Re: Flex prepay - plan modification & carryover?

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 5 (340 Views)

@DavePro I don't really have anything to add here, it's just how the product is designed.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Starter Poster
Posts: 9
Registered: ‎25-05-2017

Re: Flex prepay - plan modification & carryover?

by DavePro Starter Poster
Message 5 of 5 (333 Views)

Sam, maybe you could ask the Designers for their justification?  It seems that greed is the only possible answer, but maybe there is some logic there.

 

And, when you've asked, please give us the answer.  Telling us it will be changed would be good, too

 

David

 

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