12-01-2017 12:17 AM
12-01-2017 06:25 PM
If you adjust your plan and save the changes to happen on the next renewal, you will retain any carryover balances.
If you change and select the buy now option to renew the plan with the new balances straight away, you will lose any carryover balances.
07-06-2017 04:37 PM
@DavePro I don't really have anything to add here, it's just how the product is designed.
08-06-2017 11:07 AM
Sam, maybe you could ask the Designers for their justification? It seems that greed is the only possible answer, but maybe there is some logic there.
And, when you've asked, please give us the answer. Telling us it will be changed would be good, too
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