Fibre X Upgrade delays

New Poster
Posts: 1
Registered: ‎26-03-2017

Fibre X Upgrade delays

by LH New Poster
Message 1 of 2 (538 Views)

Hi Vodafone,


I'm an existing customer, and 2 weeks ago rang up to upgrade to Fibre X and unlimited broadband. 2 weeks later with two follow up calls from me and I'm still to receive phone call, email, txt, or letter advising what is happening? Neadless to say I'm looking forward to my $100 credit, your 3 day SLA  may also need reviewing.......


Your system also reports Downers have tried to call me twice, once on mobile and once on a landline. No messages were left and I'm confident that a missed call wasn't even received on the mobile call therefore you may want to check the data your receiving from Downers.


Thanks, LH



Vodafone Ninja
Posts: 743
Registered: ‎23-10-2009

Re: Fibre X Upgrade delays

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (507 Views)

Hi there do you want to send me your account number so I can try figure out whats happened here?

Vodafone Social Media Team
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